After this, the next response (if any) is to stall and we advise we will contact RM and QR scanning to clarify status……….It has worked in the main and most buyers claiming INR walk away……..!! When a buyer opens a request, please be aware that funds related to the sale may be put on hold. Including the cases that are opened or emails claiming these INR. I haven’t been on here much of late, but like many this subject interests me. “hey this desk arrived damaged” ( was delivered 4 weeks ago) That way tracking will show if your item was delivered and there are no arguments. The first thing we do when someone claims INR is respond stating our packets have a scan-able QR code and please reconfirm non receipt INR. I also think when evidence is obtained the Police should be involved. ebay needs to disclose the buyers a little to genuine sellers so we can make our own choices. You don't need a CN22 for UK to NI via Royal Mail
My name is Bailey. Theft and scamming is an epidemic on eBay and it is mainly an eBay issue. Select the carrier you used from the dropdown list. From 1st June to today, I’ve had £20K sales spread over 1148 transactions on ebay. I’m afraid ebay is encouraging the buyers to behave this way, most of the buyers buy from ebay and amazon, they never behave this way on amazon. 66% of products from online marketplaces failed safety tests, “Trust but verify”: Bridging the trust gap in ecommerce, Enhanced eBay Seller Protection live from today, Rakuten Super Logistics celebrate the perseverance of ecommerce. I think one guy was possibly lying, just from what he said about managing to get the item at his local market (unlikely because of what it was) but I’ve no reason to doubt the others. Donât let them push you around. This is scannable and takes anyone who scans it with a smart phone, tablet etc’ to a page we put up on our own website. If the weight goes over 2kg, I send on courier if it’s viable to do so. Use TAB key to navigate results. You'll also see your response options: That was fine and losses still occurred sometimes, mainly when posties ‘forgot’ to get signatures & that gave buyers to ability to claim INR as RM (and us) could not prove otherwise. I have als bought other items later and received them. Every single one of them that has been claimed INR has been eBay. RMG need to actually take more responsibility they are the people who are supposed to run a secure network. A friend sort of follows your advice, by explaining to the customer that Royal Mail will perhaps contact them after a claim has been submitted, in order to verify that the package has indeed not arrived, and they find that very often no more is heard about it. They need to contact their post office and see where they were actually delivered as sometimes, though rarely, they do deliver them to the wrong place. You can respond saying the post office delivered them. Fake tracking numbers are one option – a bar code which if scanned will take the buyer to a website telling them that their parcel has been delivered. We realised after a year that we were losing out on smaller orders as people would simply not pay for this service. and even then sometimes buyers really dont receive their item, ? If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Learn how to leave the ball in their court. After that time, either you or the buyer can ask us to step in to help resolve the issue. I also think that good and bad ratios will vary across categories, and as buyers don’t always stick to only one category, it might cause a lot of problems for those who often buy high risk stuff and make an average amount of claims for that category, then try to buy something totally different and fall foul of a seller’s blocks. Buyer did not contact me at all after my email, so i presumed that she had recieved the item. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. It doesnât have anything to do with any item that you have sold or with any of your buyers. If your INR figures work out a lot higher than this, then you may be getting dishonest INRs and probably do need to track if the losses are too high otherwise. The buyer has not contacted me so hopefully that means they have received the item â although Iâve not yet received feedback either (although thats not guaranteed I suppose). However, I honestly did not get the package. we do the same thing , you can tell these rats , you post a item on monday and by thursday they send a message saying item not recieved can i have a refund as i have bought it somewhere else Buyer blocks are the answer the same as unpaid strikes system we have now. i am on an app so cant open a case im afraid. we are idiots, for continuing to sell on ebay and subject ourselves to this abuse. Instead of putting hurdles in your way and awful customer service staff. Of course this will never happen because there are no scam buyers in eBay’s eyes and sellers are all con merchants and are just cannon fodder to eBay’s management. The question is that will that stop buyers from false claiming the item not as described or even break the item to put a claim. If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. We do NOt claim it has been delivered, but state ‘IF you have arrived at this page, you have scanned a packet with our QR code on it. Sell on Amazon. If you mean larger business sellers, then it is more likely, but you should have qualified your remarks. The simple truth is we are selling more than ever tracked on ebay and charging for this. It seems the vast majority of problems with Royal Mail are caused by posties not leaving “Something for you” cards when the buyer is out. – for damaging it yourself a month after (and then lying about it)? That was before eBayâs latest update to selling standards. It’s only going to put off chancers anyway. We always publicly apologise on the buyers feedback using follow up feedback left it an item is “lost” in the post. View cart for details. Enter the tracking number, or if you don’t have it, the date you shipped the item. As long as the transaction was made using the 'BUY' button then you are both covered by PayPal Protection, this means that the buyer can decide to open an 'item not received' or 'not as described' claim. Several buyers saying they did not get item that's been delivered...and all want refunds. my latest bundle of joy: This always strikes me as slightly underhand, but it is effective (or so I’m told by the sellers who use such labels). General Selling on Amazon Questions. You’ll see the refund amount, and you have the option of adding a message to the buyer. Suggested the buyer go to her local PO and ask about it. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If we do get an INR we are able to going back into DMO, retrieve a proof of postage receipt and send it to the customer. By doing so, we have noticed a significant reduction in INR’s… We have really had to put out buyer preferences as high as possible. the above is all well and good Remember it is your money a multi national like eBay plays with not theirs. Another scam customer coming up with an excuse that they cannot open an ebay case for a refund. You may be surprised how many go away and find their parcel and discover that cases aren’t opened in the first place. I go into ebay, get the customers phone and give them a ring and explain exactly what has happened. Tip Paypal refunded the buyer the value of the item (£1000) If a buyer opens a request, weâll send a message with all of the details to your registered email addressâitâll also be available in your eBay Messages - opens in new window or tab . By obtaining a refund or replacement they effectively get the goods for â¦ Featured in this article from the Tamebay Guide – companies that can help you grow and manage your business. Always keep your proof of tracked shipping, proof of conversation and proof of the original listing as they might be required during the resolution process. If there's no tracking, then I would start your back-up process for missing mail items, e.g., start an insurance claim if you have insured the shipment. I have a printed business card with the email address on. Something went wrong. You can choose whether to accept returns if a buyer changes their mind about a purchase. Buyer is saying they did not receive package but tracking shows delivered on time at mailbox Jump to solution. Not impose a surcharge or any other fee for accepting our Services as a payment method. How to handle a return request as a seller. Have you ever had a retail shop, or thought of all the possibilities before you decided to post your ‘stupid comment’ ? One of the most irritating tricks bad buyers play is saying that they have not received an item. Buyer saying not received item. General Selling on Amazon Questions. There is always a paper trail. You cannot find out further information without first signing in with the special password you received, when you signed up to you the service, hence if you do not have this password contact your seller, who can then scan further…. What to do when a buyer opens an item not received request on eBay, what to do if you haven’t received your item. From that, I’ve had 3 INRs that I’ve had to refund. Royal Mail sent an... CN22 not needed for the NI from the U.K. for the first 6 months. Learn more about our signature confirmation requirements. Sell on Amazon. What to do when a buyer opens an item not received request. If you and the buyer haven’t been able to resolve the issue within 3 business days, you can ask us to step in to help. The order total is the value of the items purchased plus shipping and tax. How to deal with dodgy ‘Item Not Received’ buyers on eBay. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Tell them that you need the case so that eBay and Royal Mail can investigate (a slight exaggeration but not too far from the truth). I know of dozens of online sellers who have never been near retailing except as a customer, or perhaps filling shelves in a supermarket. As for your assertion that most online sellers have been in retail….. what do you base that on ? Sorry Samy, didn’t receive your post can you please send me a replacement………. If my comment is stupid, then perhaps all of those people are liars ? In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. The cost of goods and postage, approx £15. I purchased an item ($215) and paid with Goods and Services. Most of the buyers on ebay think that it is part of their right to put a false claim and this is a normal practice and nothing wrong with that as this the rule on ebay MONEY BACK GRAUNTEE which means they can have the item the money and bullying the sellers as well. (we cant write back to tell you about any action, because we never take any, we wont even look at your complaint). The buyer goes to PayPal instead and opens a case and get their money back that way with no effect from ebay. That’s one example of the joys of online selling, and as the owner of a local high street b&m shop, any similar cases would not be tolerated, even if any customers were silly enough to try it on – everyone knows everyone else, so an individual’s character would be taken into account. If you and the buyer can’t agree on a resolution within 3 business days, you can ask eBay to step in to help. On the next page, enter your message and select. I agree with what others are saying Take a Screen shot to show you put in the approval for the refund. http://www.express.co.uk/news/uk/623088/Postmen-Royal-Mail-cameras-prove-parcel-deliveries, http://www.telegraph.co.uk/news/uknews/royal-mail/12023289/Postmen-will-take-photographs-on-your-property-when-they-leave-parcels-behind.html, http://www.dailymail.co.uk/news/article-3337971/Here-s-picture-parcel-hidden-rubbish-bin-Postmen-mini-cameras-prove-delivered-case-dispute-customer.html. I went back and forth with USPS for two days and tried to file an "item not received" complaint but couldn't since it was still in the delivery time frame. I posted item to customer next day and have proof of posting.